HOW IT WORKS


How to Order from Bespoke Bears

Placing an order with Bespoke Bears is simple and straightforward. All orders are completed through our website—just follow the steps below:

  1. Check Availability

    You can view availability on the homepage, where bookings are released in monthly blocks. Once a month is fully booked, keepsakes will appear as out of stock. Any new opening dates will also be shared there.

  2. Choose Your Keepsake
    Browse our beautiful range and select your special keepsake. Don’t forget to add any optional extras, such as embroidery, an ashes urn, or mini clothing items.
  3. Secure Your Booking
    Proceed to checkout and pay your 25% deposit. Your remaining balance and due date will be clearly displayed at checkout.
  4. Prepare Your Items
    While you wait for your clothing request email, you can take time to choose the garments or fabrics you’d like to use. Each product includes a helpful guide on recommended clothing amounts (please note these are minimum guidelines, not exact requirements).
  5. Clothing Request Email
    Around 5 weeks before your booked month, you’ll receive an email with full details on where to send your items. If you’re local, you’ll also receive a link to book a drop-off appointment (availability may vary as I work from home).
  6. Creation Process
    Once your items arrive and I’m ready to begin, I’ll contact you—usually via WhatsApp. If you’d like, I can share progress photos as your keepsake is carefully created.
  7. Final Approval
    When your keepsake is complete, I’ll send final photos (and sometimes a video) for you to see before delivery or collection.
  8. Delivery or Collection
    Your keepsake will then be posted or made ready for collection. You’ll receive confirmation of dispatch along with tracking details, or we’ll arrange a convenient collection time.